1. What makes Hope's Cookies so special?
Our all natural, all butter cookies have no preservatives and no additives. NO TRANS FAT! We use only the finest ingredients that money can buy. They are up-to-the-minute fresh and we give each cookie our very own "Hope's Personal Touch." Each order is baked specifically for you; gift packaged with your personal message, suited to your individual needs. Our staff takes pride in every order we produce no matter what size.
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2. Do you give discounts for large orders?
Yes, discounts are given during Christmas and the Holiday season; for orders of $500.00 or more and prepaid before December 1st.
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3. How long will Hope's Cookies retain their quality and freshness?
If our cookies are stored in an airtight container or bag they should remain fresh tasting for 5 to 6 days. We do not use any preservatives and for most of our customers, once they taste our cookies this is really no problem since they don't last longer than a few days at most.
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4. How should I store the cookies I don't eat immediately?
We don't suggest refrigeration; but, if you choose to do so; it will not lessen their taste.
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5. Can I freeze Hope's Cookies and thaw them out in a month or so?
Yes, you can freeze them and thaw them out at a later date. A food saver device works best.
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6. Where is your retail location and what are your operating hours? |
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7. Are your cookies kosher?
All cookies baked, packed & shipped from our fullfillment center are kosher certified dairy.
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8. Do you franchise?
Not yet!
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9. Who can I contact if I have a problem with my order?
Call our toll free Cookie Line at 1.888.COOKIE-9.
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10. Can I specify an exact shipping date?
Yes, and we will do our best to accomodate you and make sure your shipment arrives in a timely manner; but, UPS can not guarantee an exact delivery date.
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11. What days do you ship?
We ship nationwide Monday through Wednesdays, and Thursdays within the tri-state area only. No shipping on Friday, Saturday or Sunday.
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12. What are your approximate delivery times of the day?
It varies depending on UPS scheduling in your location.
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13. Where do you ship to?
Anywhere in the United States.
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14. Where do you ship from?
We ship from our King of Prussia location
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15. What time zone do you ship from?
Eastern Time Zone.
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16. Can you bill my company for company orders?
Yes, and the order will be processed when we receive your check.
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17. Do you establish in house company accounts?
Yes, if you establish a credit line guaranteed by a credit card.
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18. Do you sell your cookie dough?
Yes, we do in our store locations, but we don't currently ship our dough since it requires refrigeration.
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19. Can I choose the different cookie flavors in each gift package?
Yes, or you can use our suggested assortment. Please note that peanut butter flavors are excluded in our assortments unless otherwise specifically requested.
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20. What is your freshness guarantee?
We guarantee our cookies are shipped within a few hours after they are baked.
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21. How do I know my order was received at your company online?
You will see a Thank You confirmation on your screen and we will send an email confirmation with the order number for tracking.
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22. If I don't hear from the person I sent the cookies to, can I trace the package?
Yes, enter the order number we assigned to you into the TRACK ORDER screen at our web site, or call 1.888.COOKIE-9 and someone will be happy to do a UPS trace of your package.
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23. Where can I get a free brochure or catalogue?
By calling our toll free Cookie Line at 1.888.COOKIE-9. Also you can use our printer friendly menu and fax form on our web site.
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